We mourn the untimely passing of Aretha Franklin, one of the truly great voices of our time – someone who measured by today’s standards could even get Simon Cowell to stand up from his chair and hit the gold buzzer. Looking back, it seems like her 1967 hit “Respect” was perfectly timed, marking the end of an era in which Americans openly showed respect but didn’t talk about it, to our new era when Americans show a lot less respect, but can’t stop yapping about it.
So, we’re going to plead “guilty” to being dinosaurs, still following the pre-1967 rules for how to treat our customers. Sorry, but we at Fix St Louis just happen to think you deserve MORE than ‘just a little bit’ of respect:
R-E-S-P-E-C-T Your Time
No waiting, no wondering. We schedule FIRM, SPECIFIC times for our visits, not a time window, so you don’t have to sit around all morning or all day waiting for us to arrive. We also take away the wondering whether we’ll EVER show-up by sending confirmation emails and calling you when we are on our way, before the appointment time has arrived. After work begins, our technicians will “check-in” and “check-out” with you if they need to run out to pick-up a part, so that you can squeeze-in errands like a trip to Walgreens, the vet, or anywhere else. In fact, the only time we insist that you be present is at the very beginning to make sure there are no misunderstandings about the work you want done.
R-E-S-P-E-C-T Your Money
You will know EXACTLY what your job will cost in advance. Fix St Louis provides FREE estimates, and we provide FIRM prices. Since we don’t charge by the hour, you don’t have to take frequent nervous glances at your watch, worried about what it will all cost.
R-E-S-P-E-C-T Your Home
We’re there to FIX your home, not make ourselves AT home. We will minimize the “footprint” of our workspace so that we intrude as little as possible. And, we will haul away all debris and clean-up after ourselves. Also, no need to worry about your possessions – our technicians have passed criminal background checks and drug tests, they are bonded, they are covered by workers comp, and we carry liability insurance.
R-E-S-P-E-C-T Your Authority
So, here’s a throwback from an earlier era. We won’t call you by your first name unless you request it. To us, you are Mr. Jones or Ms. Smith. It’s a small way for us to express that we are honored you selected us, that we fully acknowledge you are the boss, and that you deserve more than just a little bit of R-E-S-P-E-C-T.
There’s a line in the “Respect” lyrics that goes “Take care, TCB” which, thanks to the miracle of the Internet, I now know is short for “Taking Care of Business”. So, maybe Fix St Louis should change its slogan from “One Stop Shopping for Professional Home Repairs” to “R-E-S-P-E-C-T…that’s our way of T-C-B”. Hmmmm. Maybe Aretha had a gift that I don’t have. What do YOU think, Simon?